Career | Shwe Taung Real Estate

To provide and prepare stationary, office equipment, office furniture, uniforms and name plate for all staffs.
To provide transportation arrangement and daily ferry.
To prepare Door Access card.
To make monthly fixed assets update list.
To maintain office damage and cleaning.
To prepare Extension phone and monthly bill meter calculation.
To prepare Computer, Phone and other accessories for staffs.
Other administrative tasks as assigned by management.

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Give direction to customer navigation in the mall easily.
Go the extra mile to engage customers. Greet customers warmly and ascertain problem or reason for visiting.
Follow communication procedures, guidelines and policies.
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email.
Prepare reports of day to day customer complaints, any incidents and accidents of customers in the mall.
Assist with day to day operation of customer service and redemption of gifts and promotions. Answer questions about Promotions or terms of redemption
Take customer information and other pertinent information such as addresses and phone numbers.
Record lost& found items and responsible for issuing found items
Able to speak confidently in PA for relevant announcement.
Contribute to team effort by working with customer service manager to ensure proper customer service is being delivered
Able to follow order and adapt to the duty that has been assigned to one.
Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction
Keep records of lost & found items and responsible for issuing found items.

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Acknowledge on local design codes and regulations
Perform work on drafting
Calculate BOQ for tender/quotation
Handle the documentations
Present/breif drawing and design to Authorities, Project Manager, Construction team and others
Undertake any other duties assigned by Management.

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Handles Welcoming the guests, check in /out. Issuing the keys, handling telephone calls, walk in enquirers dealing with different mode of payment.
Ensure a high level of customer service is consistently maintained by following the Hotels Standard Operating Procedure (SOP)
Must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
Good understanding and knowledge of email, Microsoft Office, key card system, PMS
Work towards to achieve the monthly Up-sell, customer satisfaction score target set by the Front Office Manager
Constant update and share with the department on local area knowledge
Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests requirements and inquires, actively listen and resolve guest’s complaints.
Oversee and coordinate all arrivals and departures of special guests (VIPs etc.)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
If a Guest has any questions, it is your responsibility to answer them accurately. Therefore, know our product and price list.

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Plan the work for the Housekeeping department and distribute assignments accordingly. Assign regular duties and special duties for Housekeeping staff to ensure work is done as per company standard.
Supervise all housekeeping employees, hire new employees as needed, discharge employees when necessary and take disciplinary action to make sure employees follow rules & regulations.
Evaluate employee performance to raise performance standards.
Train all employees and assign new employees to work with experienced help.
Check and approve all requisitions of equipment and items needed in work.
Maintain a lost-and-found section.
Able to do with shift duty assign.
Maintain a time logbook of all employees within the section
Other administrative duties as assigned by management

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Liaise with tenants on renewables, termination, payment and complaints regarding leasing matters
Prepares the necessary documentation and all other related paper works related to the consummation of lease; handles the proper safekeeping of account files.
Prepare weekly and monthly report on leasing status
Carry out daily leasing tasks including follow up on prospect & prepare prospect inquiry reports.
Update monthly tenancy schedule for respective shopping centers and office towers.
Conduct market survey and monitor competitors project e.g. rental rates, new tenants and occupancy rate.
Maintain and keep stock of leasing collateral e.g. flyers and brochures.
Any other tasks assigned by leasing manager, head of leasing and GM real estate

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